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WorQulture is an instructional design company specialized in developing systems, processes and learnings that encourage employee development and productivity.
We are recruiting to fill the position below:
Job Title: Retail Sales Manager
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Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Working Hours: Monday – Saturday 9am – 7pm
Description
- As the Sales Manager for our luxury home essential store, you will be responsible for leading a team of sales associates to achieve sales targets, deliver exceptional customer service, and enhance the overall customer experience. You will play a key role in developing and implementing sales strategies, training staff, and maintaining the high standards of our luxury brand.
Responsibilities
- Develop and execute sales strategies to meet and exceed store targets.
- Monitor sales performance metrics and analyze data to identify areas for improvement.
- Lead by example in driving personal and team sales performance.
- Recruit, train, and develop a high-performing sales team.
- Provide ongoing coaching, feedback, and performance evaluations.
- Foster a positive and motivating work environment.
- Ensure the team delivers an exceptional customer experience consistent with our luxury brand.
- Handle complex customer inquiries and resolve issues efficiently.
- Develop and maintain strong relationships with high-value customers.
- Oversee daily store operations, ensuring a smooth and efficient workflow.
- Manage inventory levels and coordinate with the purchasing team to ensure optimal stock levels.
- Maintain visual merchandising standards to enhance the store’s luxury appeal.
- Collaborate with the marketing team to plan and execute in-store events and promotions.
- Utilize CRM systems to track customer preferences and tailor marketing efforts.
- Stay updated on industry trends and competitor activities to inform sales strategies.
- Prepare regular sales reports and present insights to senior management.
- Conduct market research to understand customer needs and identify new sales opportunities.
- Utilize sales data to forecast trends and set realistic sales goals.
Qualifications
- Bachelor’s Degree in Business, Marketing, or related field preferred.
- Minimum of 3 years of experience in sales management, preferably in a luxury retail store
- Strong leadership and team management abilities.
- Excellent interpersonal and communication skills.
- Proven track record of achieving sales targets.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Office Suite and CRM software.
Salary
N150,000 – N170,000 per month.
Application Closing Date
3rd July, 2024.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.