At Energy Talent Company, we provide world-class talent solutions that empower people and companies in Africa’s energy sector. Through our talent training program and elite talent program, we train, vet and out-hire the best solar energy professionals. We are building the future of renewable energy.
We are recruiting to fill the position below:
Job Title: Customer Support (Solar)
Location: Enugu
Employment Type: Full Time
Job Description
- We are seeking a dedicated and knowledgeable Customer Support Officer to join our team in Enugu.
- The successful candidate will provide exceptional customer service and support, particularly in areas related to rice farming processes and solar PV systems.
- This role requires strong communication skills, proficiency in Microsoft Office Suite, and the ability to work independently and as part of a team.
Key Responsibilities
Customer Support:
- Provide comprehensive support and assistance to customers, addressing inquiries and resolving issues promptly.
- Utilize strong communication and interpersonal skills to ensure customer satisfaction and retention.
Technical Knowledge:
- Apply understanding of the rice farming process, cycle, and related practices to assist customers effectively.
- Leverage knowledge of solar PV systems, energy storage systems, and related technologies to provide technical support and guidance.
Documentation and Reporting:
- Maintain accurate records of customer interactions and issues.
- Prepare and submit regular reports on customer inquiries, resolutions, and feedback.
Microsoft Office Suite Proficiency:
- Utilize MS Word and MS Excel to create and manage documents, reports, and spreadsheets efficiently.
Problem Solving:
- Employ excellent problem-solving skills to address customer issues and escalate more complex problems when necessary.
- Remain calm and effective under pressure, demonstrating a quick learning ability.
Requirements
Education:
- Minimum of FSLC / SSCE / OND
- 3 – 5 years experience.
Technical Skills:
- Proficiency in Microsoft Suite: MS Word, MS Excel.
- Knowledge of solar PV systems, energy storage systems, and related technologies.
Language Proficiency:
- Proficiency in English and Igbo language.
Industry Knowledge:
- Understanding of the rice farming process, cycle, and related practices.
Interpersonal Skills:
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Salary
N100,000 – N150,000 monthly
Application Closing Date
30th July, 2024.
How to Apply
Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.