At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We’re a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn’t just connect them, but protects them. We’re also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We’re not just providing a service; we’re fostering relationships.
Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.
As a venture-backed, Y-Combinator graduate, we’ve evolved from a small team in 2018 to now ~70 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we’re looking for folks who share our passion for improving the lives of our customers through both technology and human connection.
Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let’s connect the dots – one call at a time.
About the role
We’re searching for a highly competent Executive Assistant who will support Community Phone by supporting 2 of our executives, our CEO, James Graham, and Head of Product, Ellie Lasater-Guttmann. This role involves working very closely with our leaders. Your success will be their success. If they’re able to focus on core business problems and they suddenly have fewer things to worry about, you know you’ve done an incredible job that everyone will be grateful for.
If you thrive in ambiguity and enjoy a faster-pace, this would be an excellent opportunity for you. This is a hybrid position which will require working with the Founder and Head of Product in-person at least 2 times a week on average.
You will…
- Solve core company constraints by taking the administrative burden off of the CEO and Head of Product, thereby enabling them to focus more of their time on critical company objectives
- Provide relief to our leaders, and by extension the entire team, that important items are getting handled appropriately
- Be a driver for internal meetings that involve our leaders. This includes preparing the agenda, facilitating the discussions, documenting notes/action items, and closing out follow-ups
- Keep internal stakeholders accountable and aligned on cross-functional initiatives
- Own the logistics involved in corporate travel, CEO networking efforts, and follow-up items for our CEO and Head of Product
- Maintain relationships with owners of all key initiatives and programs to ensure we are eliminating bottlenecks and bureaucracy
- Work with the People Ops team to manage the production of All-Hands and other company wide events including company off-sites: agendas, organizing, facilitation
You are…
- Skilled in managing complex schedules, coordinating travel, and handling confidential information
- Thorough, dependable, and trustworthy
- A team player to the point where no job is beneath you (same goes for us)
- A strong communicator with excellent problem-solving abilities and an extremely keen eye for detail
- Able to keep yourself and your stakeholders organized, even when they themselves are disorganized
- Knowledgeable of the common dynamics present among VC-backed start-ups experiencing growth
- Confident in meetings with stakeholders and willing to pushback, ask questions, and disagree
Compensation
Our range for this position is between $90,000 – $110,000. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.