JBoard is a SaaS application that helps organizations and individuals around the world to create their own job board without any code. We are growing fast and looking for a candidate to join our team and help us to provide support for our customers.
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The role is going to be fully remote, you can work from anywhere that you like as long as the job is getting done and expectations are met.
Required qualifications
- Has bachelor’s degree and 2+ years of relevant experience, working with SaaS products.
- Has a basic understanding of how web and SaaS products work.
- Excellent communication skills. Advanced English.
- Ability to work as a part of a team.
- Self-motivated to master complex software and learn new technologies on the fly.
- Experience with website building and no-code tools.
Job responsibilities
- Respond promptly to customer support inquiries through real-time chat, email, and Zoom calls in English.
- Create “How to Videos” for the product.
- Be up to date with product enhancements to assist customers in optimizing their job boards with JBoard’s software.
- Create public-facing help guides, evaluating and refining them on a regular basis.
- Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution.
- Gather customer feedback and create monthly reports.
Working hours: 10:00 – 19:00(GMT-0) or 9:00 – 6:00 (GMT-3)
Salary: competitive, based on previous experience