Our client is a leading provider of professional janitorial services, dedicated to maintaining clean and healthy environments for businesses of all sizes. They are seeking a motivated and professional Customer Service Agent to join their team. This role involves cold calling potential business clients, prospecting for new leads, and setting up recurring services.
Location: Fully-Remote (Work from Home), 8 AM – 4 PM CST
Key Responsibilities:
- Cold Calling:Conduct outbound calls to businesses to gauge interest in janitorial services and set appointments.
- Appointment Setting: Schedule janitorial service appointments with customers, ensuring all details are accurately recorded.
- Customer Handover: Escalate customers needing more detailed information to the appropriate manager or department.
- Follow-Up: Provide follow-up support to confirm appointments and ensure customer needs are met.
- Communication: Communicate effectively, ensuring clarity and professionalism in all interactions.
- Prospecting (Nice to Have):Identify and generate new leads through various prospecting methods.
What Success Looks Like:
- Appointment Setting: Successfully set a high number of janitorial service appointments.
- Customer Handover: Efficiently handover customers needing more detailed information to the appropriate manager or department.
- Professional Communication: Demonstrate professional and articulate communication skills in all client interactions.
Required Skills and Qualifications:
- Fluent in English, with excellent verbal and written communication skills.
- Professional and well-spoken demeanor.
- Previous experience in customer service is required.
- Sales experience is advantageous.
- Ability to work independently and proactively in a remote environment.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience in cold calling and lead generation.
- Familiarity with the janitorial or service industry is a plus.
- Experience working with CRM systems and digital communication tools.
This role offers an exciting opportunity to be a part of a dynamic and growing company in the janitorial services industry. If you are a proactive and professional individual with a passion for customer service and sales, we invite you to apply and contribute to our client’s mission of maintaining clean and healthy business environments.
Application Process:
To be considered for this role these steps need to be followed:
- Fill in the application form
- Record a video showcasing your skill sets