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Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?
We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we’re passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.
We are looking for a Customer Implementation Pilot to join our amazing team of A-players and drive instant impact for our customers. We are hiring people who have done it before.
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Are you sure you’re qualified for this role?
- Have you successfully managed customer implementations and driven product adoption while creating and maintaining an effective onboarding process?
- Are you skilled at handling multiple implementations simultaneously, both one-to-many and one-to-one, while ensuring each customer’s unique needs are met?
- Do you possess extensive product knowledge, allowing you to understand and communicate all features in a relatable and engaging way to current clients?
- Do you create engaging presentations and onboarding experiences that resonate with clients?
- Are you an autodidact, actively seeking the information needed to master your role and improve customer experiences?
Are you up to what we’re up to?
- Do you embrace challenges as a pathway for your own growth?
- Have you embraced difficult conversations with colleagues?
- Do you have a track record of providing feedback to peers and leaders to reach goals?
- Are you able to articulate what growth looks like for you?
Expectations for your first 90 days:
- Understands and can identify the user activation point: when the first process is built, engagement with key product features.
- Display a consultative skill set by demonstrating the ability to educate customers on property management best practices and use cases.
- Manages multiple one-to-one consulting projects concurrently while keeping 90% of projects on track with engagement.
- Tracks customer requests & uses Canny effectively to ensure the development has all the details needed and the product team doesn’t have to re-clarify consistently.
- Proactively takes initiative to propose extensions after successful process implementation.
A day in the life of…
- Oversee implementations from start to finish, monitoring progress and resolving issues to meet deadlines.
- Focus on helping clients fully understand and benefit from using LeadSimple.
- Proactively identify and suggest improvements to streamline the implementation process, delivering insights to relevant teams promptly.
- Create an onboarding experience that fosters client success stories, facilitated and recorded by the Pilots.
- Seek client feedback to enhance satisfaction and retention, acting on insights to ensure expectations are met.
- Use a consultative approach to uncover unmet needs and propose new work that drives additional sales.
- Document client requests and recommend product enhancements to improve sales potential and satisfaction.
Perks:
- 8 Company Holidays + Week off at Christmas
- 6 weeks Paid Time Off (5 weeks Vacation, 1 week Sick)
- 1 Volunteer day with the organization of your choice
- Birthday lunch on us
- Monthly Healthcare Allowance
- Monthly WFH Allowance
- Yearly Vacation Allowance
- Fun and outcome-driven work environment with a smart, hard-working team
- Location independence
- Mission-driven company and values-based culture
Other requirements:
- Embrace learning new technology
- Learn fast
- Communicate crisply with care
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- Have B2B SaaS experience