Juremi Group – Step into the world of Juremi, a dynamic and multifaceted company committed to driving transformative change across diverse industries. Founded on principles of innovation, excellence, and social responsibility, our journey isn’t just about construction and business; it’s about weaving stories, shaping communities, and creating spaces where life unfolds in vibrant chapters.
We are recruiting to fill the position below:
Job Title: Front Office Manager
Location: Abuja (FCT)
Employment Type: Full-time
Key Responsibilities
Guest Services Management:
- Supervise and manage the daily operations of the front desk, concierge, and guest services team.
- Ensure that guests receive a warm welcome and are provided with prompt and efficient service.
- Handle guest complaints and issues, resolving them in a timely and professional manner.
- Maintain a high level of guest satisfaction by regularly interacting with guests and addressing their needs.
Team Leadership and Development:
- Recruit, train, and mentor front office staff, including front desk agents, concierge, and bell staff.
- Conduct performance evaluations and provide ongoing feedback to team members.
- Foster a positive and collaborative work environment, encouraging teamwork and professional growth.
Operational Management:
- Oversee the check-in and check-out processes, ensuring efficiency and accuracy.
- Monitor and manage room inventory, ensuring optimal occupancy and room rates.
- Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Implement and maintain front office procedures and policies to ensure smooth operations.
Financial Management:
- Manage the front office budget, including staffing, supplies, and operational expenses.
- Monitor and report on financial performance, including room revenue and occupancy rates.
- Implement cost control measures while maintaining high service standards.
Sales and Marketing:
- Collaborate with the sales and marketing team to promote the hotel and its services.
- Assist in developing and implementing promotional strategies to increase bookings and revenue.
- Participate in local events and networking opportunities to enhance the hotel’s visibility and reputation.
Technology and Systems Management:
- Ensure the front office systems, including the property management system (PMS), are operating efficiently.
- Train staff on the use of front office technology and systems.
- Stay updated on industry trends and advancements in front office operations.
Reporting and Analysis:
- Prepare and present regular reports on front office performance, guest feedback, and operational issues.
- Analyze data to identify trends and areas for improvement.
- Develop and implement action plans based on analysis to enhance guest satisfaction and operational efficiency.
Qualifications
- Bachelor’s Degree in Hospitality Management, Business Administration, or a related field (preferred).
- Minimum of 5 years of experience in front office operations within the hospitality industry, with at least 3 years in a managerial role.
- Strong leadership and team management skills.
- Excellent customer service and interpersonal skills.
- Proficiency in property management systems (PMS) and front office software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong organizational and problem-solving abilities.
- High level of professionalism and integrity.
Salary
N150,000 – N200,000 Monthly.
Application Closing Date
30th June, 2024.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: Be informed only candidates with actual hospitality Front Office Managerial experience with required number of years are advised to apply for this role.