Floor Manager at a Reputable Restaurant

A reputable Restaurant located in Ikoyi, Lagos, is recruiting to fill the position below:

Job Title: Floor Manager

Location: Ikoyi, Lagos
Employment Type: Full-time
Department: Operations
Reports To: General Manager

Summary

• The Floor Manager is responsible for overseeing the daily operations of the dining area, ensuring a seamless and high-quality guest experience.
• This role involves managing staff, maintaining service standards, monitoring stock levels, and addressing any issues that arise during service hours.
• The Floor Manager works closely with the kitchen and front-of-house staff to ensure efficient and coordinated service.

Key Responsibilities
Staff Management:

• Supervise and manage the front-of-house staff, including hosts, servers, bussers, and bartenders.
• Schedule shifts and manage staffing levels to meet business needs.
• Train new employees and provide ongoing training and development for existing staff.
• Conduct regular performance evaluations and provide feedback.

Customer Service:

• Ensure high levels of customer satisfaction by providing excellent service.
• Address and resolve customer complaints and concerns promptly.
• Interact with guests to ensure a positive dining experience.
• Monitor and respond to online reviews and feedback.

Operations Management:

• Oversee the daily operations of the dining area, ensuring smooth service.
• Coordinate with the kitchen to manage the flow of orders and maintain service standards.
• Ensure compliance with health, safety, and hygiene standards.
• Conduct daily pre-shift meetings to communicate important information to the team.
• Check stock levels of front-of-house supplies (e.g., napkins, utensils, condiments) and coordinate with the kitchen to ensure necessary inventory is maintained.
• Assist with inventory management, including conducting regular stock checks and updating inventory records.

Financial Management:

• Monitor and manage labor costs and other expenses to stay within budget.
• Assist with inventory management and ordering supplies as needed.
• Track and report on sales and performance metrics.
• Implement strategies to increase revenue and improve profitability.

Maintenance and Cleanliness:

• Ensure that the dining area is clean, organized, and well-maintained.
• Coordinate with maintenance staff to address any issues with equipment or facilities.
• Conduct regular inspections to ensure compliance with health and safety regulations.

Event Coordination:

• Assist with planning and executing events and private parties.
• Coordinate with event planners and clients to ensure a successful event.
• Manage staff and resources during events to ensure smooth operation.

Qualifications
Education:

• High School Diploma or equivalent required.
• Bachelor’s degree in hospitality management or related field preferred.

Experience:

• Minimum of 3 years of experience in a supervisory or management role in the hospitality industry.
• Proven experience in a high-volume restaurant environment.

Skills:

• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Ability to handle difficult situations and resolve conflicts effectively.
• Strong organizational and multitasking abilities.
• Proficient in restaurant management software and point-of-sale (POS) systems.
• Knowledge of health and safety regulations.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to work in a fast-paced environment.

Work Environment:

• This position operates in a restaurant environment, including the dining area and kitchen.
• The role requires evening, weekend, and holiday work as needed.
• The Floor Manager may be exposed to hot and cold temperatures, loud noise, and potentially hazardous equipment.

Compensation

• Salary: N200,000 Monthly.
• Benefits package including health insurance and leave after confirmation
• Opportunities for bonuses based on performance.

Application Closing Date
24th June, 2024.

Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the mail.