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Liveyourdream Consulting establishedin 2015 is ahousehold name in the provision of efficient consulting services in Nigeriacontrolling a significant proportion of service opportunities in each area of our operations helping companies to grow with our expert services.
We are recruiting to fill the position below:
Job Title: Front Desk and Customer Service Officer
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Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Description
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls, redirect them or keep messages
- Receive letters, packages, etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels, etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
- Take up other duties as assigned (travel arrangements, schedules, etc.)
- Maintaining a positive, empathetic, and professional attitude towards customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Good Knowledge of company’s products for prompt response to customer enquiries
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- A Bachelor’s Degree preferred
- 3 to 5 years’ prior experience, preferably in construction industry
- Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel)
- Exceptional writing, editing, and proofreading skills
- Excellent organization and time-management skills
- Proven experience as an executive assistant or other relevant administrative support experience.
- Ability to organize a daily workload by priorities.
- Must be able to meet deadlines in a fast-paced, quickly changing environment.
- A proactive approach to problem-solving with strong decision-making skills.
- Professional level verbal and written communications skills.
Application Closing Date
12th June, 2024.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.