Platos Health is a technology startup on a mission to prevent diseases and advance equality of opportunities in healthcare. Today, hospitals & clinicians use the Platos care platform to monitor patients’ holistic health while facilitating data-driven, personalised & proactive care from anywhere. Tomorrow, we might use advanced analytics to drive preventive care for the general population. The future is open.
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We are recruiting to fill the position below:
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Job Title: Operations Manager
Location: Lagos
Job Description
- We are seeking a passionate individual to join our operations team in Nigeria.
- As the Operations Specialist, you will support the director of operations in coordinating the operational excellence of our company in Nigeria, ensuring we deliver high-quality service efficiently and effectively.
- You will oversee all aspects of our operations, from general operations to clinical services, people, and finance.
Responsibilities
Clinic Coordination:
- Coordinate the activities of Platos online clinic to ensure patient satisfaction
- Support clinicians to monitor outcomes and metrics that matter to patients
- Constantly appraise the care process and drive improvement measures
- Collaborate with the customer success team in designing and delivering high-quality service to clients
- Provide consultative support to customers through their onboarding process
- Guide and support members in choosing plans
- Oversee the operational process of matching members to independent clinicians.
People:
- Support management in conducting performance management
- Support recruitment and keep track of company needs for talents
- Provide support to other Platos employees and ensure cultural fit
General Operations:
- Support the Director of Operations and delivery to establish and refine the operating system of the business
- Manage inventory levels and ensure adequate stock of necessary supplies.
- Coordinate with vendors to place orders, track deliveries, and resolve any issues related to inventory management.
- Coordinate the process of fulfilling customer’s orders via approved vendors
- Finance: Manage cash flow for Platos Health Nigeria, banking relations, pay salary
- Administration: Ensure smooth operations of Platos Health office in Nigeria
Requirements
- A Degree in Business Administration, Operations Management, Healthcare Administration, or any related field.
- 5+ years experience in operations management or similar roles with some experience in the healthcare industry.
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Accountability and collaborative skills with a high degree of ethical standards and integrity.
- Good people management and conflict resolution skills.
- Detail-oriented with a strong focus on quality and accuracy.
- Ability to work effectively in a fast-paced, dynamic environment.
- Fluency in English and a Nigerian language is required.
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should:
Click here to apply online