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Venmac Resources Limited – Our client, a comfort hub Hotel located at Kano, is recruiting to fill the position below:
Job Title: Operations Manager – Expatriate
Location: Kano
Employment Type: Full-time
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Area of Responsibility
- The Assistant manager will provide strategic direction for employees to enhance customer experience and ensure the smooth and profitable running of the hotel.
Specific Duties and Activities
Operations:
- The job holder will have responsibility to oversee and manage the hotel’s daily affairs in accordance with the hotel’s mission & vision statement, including maximization of financial performance, guest satisfaction and staff development with established quality standards.
- Ensure S.O.P implementation in all departments and check the same during routine operational checks.
- Utilizes interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
- Achieves the hotel’s profit, customer service and revenue goals by the operation of the hotel.
- Ensure that monthly financial outlooks for rooms, food and beverages, administrative targets are met.
- Coordinating, overseeing and managing all departments and service units as well as working closely with them on a daily basis to ensure the smooth running of the hotel and its operations.
- Ensure that all decisions are made in the best interest of the hotel and management and any other responsibility as may be assigned by the management.
- Oversee the operation of the hotel and ensure the hotel’s profit, customer service and revenue goals are met.
- Any other assigned roles by the General manager.
Food & Beverage
- Assist the F & B manager with all the oversight functions as it relates to the food and beverage department and its staff.
- Properly assist the F & B manager in ensuring that during functions, banqueting and buffets services, necessary plans are put in place to ensure that adequate plans are been carried out.
- Assist the F & B manager to randomly inspect the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry e.t.c).
Front office:
- Create roster for front office staff and approve any changes.
- Create a positive work environment for employees to thrive, communicate with team and set positive review targets.
- Signs off on completed checklist of front office staff at the end of each shift.
- Ensure front office staff have followed up on customer concerns (Sign off on guest request sheet).
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Responds to and handle guest problems and complaints as it pertains to Operations.
- Observe service behaviours of employees and provide feedback to managers/heads of department as it applies.
- manage and resolve all guest complaints in a timely manner.
- Update and analyze guest feedback report.
- Meet and greet VIP clients and escort them to their rooms where applicable.
- Ensure certain guests (such as disabled people, elderly, children & VIPs) receive personalized service.
- Respond to guest enquiries via email and over the phone.
House keeping:
- Oversee the supervision of the housekeeping operation and ensure all service standards are followed with friendly and engaging service.
- Randomly inspect vacant rooms to ensure standards are met at all times bearing in mind Meethaq’s core values of excellent service.
- Work with the house keeping manager to ensure rooms are properly inspected before guest check-in.
- Ensure there is a daily report on the activities of housekeeping.
Salary
N500,000 – N750,000 Monthly.
Application Closing Date
16th June, 2024.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.