Customer Service Officer at Talents and Skills Africa Consulting – Nigerian Jobs
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Customer Service Officer at Talents and Skills Africa Consulting

Talents and Skills Africa Consulting LLC is a leading HR outsourcing and business support solutions provider in Nigeria providing a comprehensive range of outsourcing services from People Outsourcing to Business Process Outsourcing.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Description

  • Lead and manage the customer service team.
  • Provide guidance, training, and support for high-performance and Professional Development.
  • Develop and maintain strong relationships with key customers.
  • Understand customer needs and ensure their requirements are met with high service standards.
  • Oversee day-to-day customer service operations, including order processing and handling inquiries with the coordination of the sales team.
  • Resolve complaints promptly and effectively.
  • Implement and monitor quality assurance processes.
  • Ensure consistent service excellence and adherence to industry standards.
  • Industry-specific lead generation for sales staff.
  • Develop and track key performance indicators (KPIs).
  • Evaluate the efficiency and effectiveness of the customer service team.
  • Identify opportunities for process improvements.
  • Implement strategies to enhance service delivery, operational efficiency, and customer satisfaction.
  • Collaborate with sales, production, and logistics departments.
  • Ensure seamless service delivery and address cross-functional issues
  • Gather and analyze customer feedback.
  • Identify trends, address concerns, and improve overall customer experience.
  • Prepare regular reports on customer service performance, issues, and improvements for senior management.

Preferable Candidate

  • Bachelor’s Degree in Business Administration, Marketing, or related field.
  • Master’s degree is a plus.
  • Minimum of 7-10 years of experience in customer service management.
  • Experience in the manufacturing industry, especially in the tape manufacturing sector, is highly desirable.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proven track record of developing and implementing customer service strategies.
  • Proficiency in customer relationship management (CRM) software and relevant tools.
  • Strong problem-solving skills and professionalism in handling difficult situations.
  • Analytical skills to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong leadership and team management skills.

Salary
Very Attractive and Negotiable.

Application Closing Date
27th July, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

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